Cancellations and Refunds Policy
At Posterly, we take great care in ensuring that every product you receive is made, packed, and shipped with the utmost attention to detail. However, we understand that sometimes things may not go as planned. Please read our Cancellations and Refunds Policy carefully before placing an order.
1. Order Cancellations
Once an order has been successfully placed, it cannot be cancelled, modified, or refunded under any circumstances.
Since we begin processing your order immediately after confirmation, we are unable to accommodate cancellation requests or changes to product details, shipping address, or payment method.
We recommend reviewing all details carefully before finalizing your purchase.
2. Damaged or Defective Products
We stand by the quality of our products. In the rare event that you receive a damaged or defective item, we’re happy to offer a replacement, not a refund, subject to the following conditions:
Eligibility for Replacement:
You must inform us within 48 hours of receiving the product by emailing us at posterly1.store@gmail.com with the order ID and clear photos and videos of the damaged product.
An unboxing video (clearly showing the package being opened for the first time) is mandatory for all damage or defect claims. This helps us verify the issue and maintain transparency on both ends.
The damaged item must be returned to us in its original packaging before a replacement can be processed.
Process:
Contact us at posterly1.store@gmail.com within 48 hours of delivery.
Share your unboxing video and images of the damaged product.
Once our team verifies the claim, we will share the return instructions.
After we receive and inspect the returned item, a replacement product will be dispatched to you.
Note: Replacements will only be processed once the damaged product has been received by us.
3. Conditions Not Covered
We will not be able to replace or refund items in the following cases:
The issue is reported after 48 hours of delivery.
The unboxing video is missing or incomplete.
The product has been used, altered, or damaged after delivery.
Minor color variations, printing differences, or slight imperfections that occur due to screen settings, lighting, or the handmade nature of some products.
4. Refunds
Refunds are not applicable on any orders, including in cases of cancellation or dissatisfaction with product aesthetics.
Replacements will be provided only for verified damaged or defective products as per the conditions above.